Frequently Asked Questions (FAQ)

1. Shipping & Delivery

• Q: How long does it take to ship after ordering?

  • A: In-stock items are usually shipped within 48 hours. For pre-order items, please refer to the shipping date stated in the product title (typically 7-15 days). After shipping, delivery takes about 1-2 days for Jiangsu, Zhejiang, and Shanghai areas, and 3-5 days for other regions.

• Q: What are the free shipping conditions?

  • A: Free shipping is available on orders over [199] RMB (excluding remote areas).

2. Sizing & Fit

• Q: How do I choose the right size?

  • A: Please refer to the size chart and fit guide in the product details. If you are between two sizes, we recommend choosing the larger size for more comfort. You can also chat with our customer service for recommendations based on your height and weight.

• Q: Can I exchange for a different size if it doesn't fit?

  • A: Yes, we support size exchange within 7 days (item must be in re-sellable condition). For non-quality issues, the buyer is responsible for return shipping fees.

3. Returns & Refunds

• Q: Do you accept returns?

  • A: Yes. Within 7 days of receiving the item, if the product is new, with tags attached, and free from stains or odors, you can apply for a return. Intimates (e.g., underwear, swimwear) are non-returnable.

• Q: How do I request a refund?

  • A: Click "Request After-Sales Service" on your order page and upload the required proof. We will process the refund within 48 hours after receiving the returned item.

4. Care Instructions

• Q: How should I wash the clothes?

  • A: We recommend hand washing or using a laundry bag on a gentle machine cycle. Wash dark and light colors separately. For natural fabrics (cotton, linen, wool), please use specialized detergents and avoid direct sunlight.

5. Customer Service

• Q: When is customer service available?

  • A: Every day from 9:00 AM to 11:00 PM (including holidays). Replies may be slightly slower during peak hours. Please be patient – we will get back to you.